Reference

Legal terms for your fatcai account

fatcai Legal sets out how we handle account access, wallet records, cookies and policy requests for Indonesia.

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fatcai Legal terms for your fatcai account
POLICY HELP ROUTES

Where to ask about Legal terms

A clear contact route matters when a policy question affects your account or wallet record.

Account terms Ask us to clarify a clause, account step or access condition through the support link shown after login. Include the page or wording that raised your question so our team can respond to the specific Legal point rather than send a general reply.
Wallet records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, keep the receipt reference and the date of the request. Our support path can use those details to check whether the record is attached to your account.
Privacy requests Use the account support route when you want to ask about stored details, cookies or a correction. We may verify ownership before discussing account data, and we will explain the next step under the Legal terms that apply to your location.
DATA CONTROL PRACTICES

How we handle your Legal requests

We keep policy handling tied to the account activity that creates the request. A phone check helps us distinguish an account owner from an unverified contact, while transaction references help us trace…

Data handling

We use account details, phone verification data and transaction references to operate the requested account process and answer Legal questions. When you contact us about DANA or QRIS activity, provide the reference needed for checking, never your password or one-time code.

Cookie choices

Cookies can help retain an access session and remember selected site settings on your device. You can review available cookie choices through the site prompt or settings path. Changing a choice may affect remembered sessions, but it does not erase an account request by itself.

Account security

Phone verification is part of our account access process, and we may ask for ownership checks before discussing private records. Keep login details private, sign out on shared devices, and contact support if an account detail appears that you did not request.

Record retention

We retain account and transaction records for the period needed to operate the account, address disputes and meet applicable legal duties. A request to remove information may be limited where a record must remain available for those duties or an unresolved transaction.

Policy contact

For a Legal question, use the support link inside your account and identify the relevant section, account email or phone reference. We use that context to route the request correctly instead of asking you to repeat sensitive wallet details in an open message.

Change requests

You can ask us to correct an inaccurate account detail or explain how a stored record is used. We may verify ownership before making a change, then confirm whether the request is accepted, restricted by law or needs a clearer supporting reference.

Questions about fatcai Legal access

These answers address the policy questions most likely to arise before you open an account or contact us about a record. They do not replace the current Legal notice shown in your account. If the wording or local requirement is unclear, use the policy contact route and include the exact section you are asking about.

fatcai Legal covers account access conditions, phone verification, wallet and bank transaction records, cookies, data handling, retention and policy requests. Access depends on local law, so read the current notice shown for your location before opening an account or requesting account action.

Access is available only where local law permits. Our Legal wording is designed for the Indonesia account path, but your location and eligibility still matter. If the access condition is unclear, check the notice attached to your account and contact support before submitting wallet or bank details.

Phone verification helps connect an account request with the person controlling the account. We may use that check before discussing private data, changing an account detail or checking a DANA, OVO, GoPay, QRIS, bank transfer or virtual account record.

We use the account and reference details needed to identify a wallet or bank transaction request. Keep your receipt reference when contacting us, but do not send passwords or one-time codes. The Legal notice explains retention and any limits that may apply to record changes.

Yes, you can ask us to correct an inaccurate account detail through the support path inside your account. We may verify ownership first, and some records may need to remain available for a transaction, dispute or legal duty described in the Legal notice.

Use the cookie prompt or settings path to review available choices, then contact support if you need help understanding a setting. Cookies may retain a session or site preference, and changing a choice may affect remembered access without deleting your account.

Copy the relevant wording or identify its section, then use the account support route with a short question. Do not include your password or one-time code. We can explain the account process, payment record context or local access condition that applies where local law permits.

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